Here when you need us

At The Natural Funeral Company we offer direct cremations, intimate smaller chapel services, traditional funerals, memorial services, as well as pre-paid and pre-planning services. 

If you need to speak with one of our Funeral Directors right away, please contact us all hours on 08 8311 3991

When you call us, we guarantee that whoever answers your first call will be with you until the end of the service. They will be there to assist you for as long as you need them.

When it comes to planning a burial or cremation funeral, there is a lot to consider. We are here for you to ensure every detail is covered, all questions are answered and that you are comfortable with the decisions made.

When to do when someone dies.

Here are some steps to help guide you through the many things you'll need to do after a death occurs.

When a death occurs we encourage you to call us straight away and we can advise you on what to do next and the process involved. We are here to help 24 hours a day, 7 days a week.

  • Doctors Certificate of Cause of Death
  • What to do when someone dies at home
  • What to do when someone dies in hospital
  • What is the role of the Coroner?
  • Registering a death
  • Arranging a funeral service

Doctors Certificate of Cause of Death

Whether someone dies at home, in a nursing home or in hospital, a doctor will issue a Doctors Certificate of Cause of Death. This together with other documents, depending on whether it is a burial or cremation, are needed to arrange permits and authority to act. Things are a bit different if the person has died unexpectedly, as the State Coroner may need to be notified. In these cases it can take longer for the funeral to take place as a Coroners authority needs to be issued.

What to do when someone dies at home

If the person has died at home or in a nursing home, a doctor or suitabily qualified person will certify 'life extinct'. (Generally the usual treating doctor will then be contacted by us to arrange the required legal paperwork). Once a person has been legally certified a having passed you can contact us to arrange transfer from your home or the nursing home, and we will bring them into our care until the day of the funeral. You are welcome to call us immediately when someone has passed but until they have been seen by a doctor or a qualified person, we are not able to collect them.

What to do when someone dies in hospital

If someone has died in hospital and the death was expected, the doctor will issue a doctors certificate of cause of death together with any other required documents. During this time the person who has died will be kept in a secure hospital mortuary until the documents are ready.

Once the documents are ready, we will be able to collect your loved one and bring them into our care. Please call us when they have passed so we can let the hospital know we are your chosen funeral director, as hospitals don't call funeral directors to inform us usually.

If someone has died unexpectedly in hospital, the hospital may need to refer the deceased to the State Coroner for review or a post-mortem examination to determine the cause of death. We will talk you through this process and what to do in this instance

What is the role of the Coroner?

The State Coroner will investigate the cause of death if someone has died unexpectedly. A doctor or police will contact the coroner to begin their investigation, where a post-mortem may need to take place to identify the cause of death. The Coroner doesn't have to ask the next of kin's permission to conduct a post-mortem. Once this is complete and cause of death has been identified, and after we have submitted a next of kin form, we will be able to collect the person who's died and bring them into our care until the day of the funeral.

This process usually is about 5 working days but can vary up to 4 weeks if a clear determination is not made.

How to register a death

As part of our funeral arrangement we collect all information on registering a death with Births Deaths and Marriages SA. The Registrar will need to know some details about the person who has died and will be provided with documentation from us and the doctor/coroner before they can issue a certificate.

A certificate is issued by Births Deaths and Marriages usually up to three weeks following the registration of a death. A death cannot be registered until the actually burial or cremation has taken place. For coronial cases, an interim certificate is issued with a final issued generally 12-18 months later.

Arranging a funeral

Once you've completed the steps above you need to begin considering the funeral arrangements. For example:

• Will it be a burial or a cremation?

• Where will the funeral take place?

• Did your loved one have a funeral plan?

If you're ready you can begin the arrangements via our online planning form. Once of our funeral directors will then be in touch to talk to you further. If online forms are not your thing simply call us on 08 8311 3991 to get started.

Questions we will ask 

We will ask you a few questions when you first speak with us. This includes:

  • your loved ones name and date of birth
  • the date of passing
  • their location
  • your name and your relationship with the deceased

What kinds of services are there?

We offer a range of services from private direct cremation, intimate smaller gatherings, full service traditional funerals and church services.  We provide both burial or cremation options. 

Where can a service be held?

We can arrange for your funeral to be held in cemetery chapel, a church, a private home, aged care location or a private venue of your choosing (subject to approvals)

How much ?

We have a large range of services that start at $1390 and range up to $8,000  We believe that every funeral is unique so all our package options can be adjusted to your needs.

Additional costs

Coffins and caskets - While we include a coffin in most of our service packages, our range starts at $550 

Celebrants : We have a group of the most well-spoken and sincere celebrants in Adelaide. We will help you with the best celebrant for your needs.  Celebrant fees range from $300-$600.

Disbursements costs - We can arrange for any of the following, and their exact costs, to be passed on to you. Alternatively, you can arrange any of these yourself or with other providers.

  1. Cremation fee (if not direct) $700.
  2. Flowers (casket spray/batt) from $240 to $550.
  3. Catering - we have many options that we can provide you from two of Adelaide's better providers, or we can liaise directly with a caterer of your choosing.
  4. Special services - memorial cards, memorial books, DVDs and music. 
  5. Newspaper notices - we can submit death and funeral on your behalf. All notices in the Adelaide Advertiser are in cm and work out about $50 per cm subject to length of notice.